Question 1

How does the screen trade-in program work?

Accepted Answer

You tell us the screen size, frame type and mesh count you need. We deliver screens already cleaned, re-meshed and tensioned to your chosen mesh count, then collect your used frames during the same visit. No waiting for frames to return, so production keeps moving smoothly.

Question 2

Will I receive my original screens back?

Accepted Answer

With the Re-Mesh service, yes — we return your exact frames. With Trade-In, you receive equivalent prepared frames instead and your used ones stay with us.

Question 3

How long does re-meshing take?

Accepted Answer

Turnaround depends on volume and mesh availability, and is confirmed on your order. Re-Mesh takes longer than Trade-In because your frames must be stripped, cleaned and re-meshed before return.

Question 4

How quickly can trade-in screens be delivered?

Accepted Answer

Trade-In is our fastest option because screens are prepared in advance. Availability is confirmed when your pickup is scheduled.

Question 5

What mesh counts do you offer?

Accepted Answer

Common counts from 40 through 355, plus custom mesh on request. If you need something not listed in the order builder, choose Custom Mesh and add the specification.

Question 6

What screen sizes do you accept?

Accepted Answer

Re-meshing covers 9×14, 9×20, 20×24, 23×31 and 25×36. Trade-in is available in 23×31 only — other sizes coming soon. Enter your exact size in the configurator.

Question 7

Do you accept damaged frames?

Accepted Answer

We inspect every frame. Frames that are bent, corroded or out of square may not be reusable — we will contact you before proceeding and offer a trade-in alternative.

Question 8

Do you clean the frames before re-meshing?

Accepted Answer

Yes. Old mesh, adhesive, ink residue and emulsion are fully removed and frame surfaces are prepared before new mesh is applied.

Question 9

How do I schedule a pickup?

Accepted Answer

Use the Request a Pickup page or request one during checkout. Tell us your preferred days and how many screens, and we'll email you a confirmed pickup time. Once your order is processed we send an invoice for payment.

Question 10

Do you offer pickup and delivery?

Accepted Answer

Yes, within our service area. Enter your ZIP code on the Service Area page to check availability.

Question 11

Can I ship screens to you?

Accepted Answer

Yes. Customers outside the pickup area can use shipping or freight. Pack frames flat and protect the corners.

Question 12

How is pricing calculated?

Accepted Answer

Flat per-screen rates by service — $12 per screen for trade-in and $18 per screen for re-mesh — with no minimums. Shipping or freight is quoted separately when you're outside our pickup area.

Question 13

Can you handle recurring commercial orders?

Accepted Answer

Yes. Recurring weekly, bi-weekly or monthly pickups can be set up through our commercial program.

Question 14

How is screen tension checked?

Accepted Answer

Mesh is tensioned to spec and verified with a tension meter before the screen passes quality control.

Question 15

What happens if one of my frames cannot be reused?

Accepted Answer

We contact you with photos and options before any charge — return the frame as-is, or swap it into the trade-in program.

Questions from print shops